Visit http://www.esab.com/ for more information about our products.
| Location: | Malaysia |
| Department: | Business Customer Management Support |
| Position: | Manager-Business/Customer Management Support |
| Reports to: | General Manager |
| Salary Grade: | Base on experience |
| Open Date: | July 10, 2008 |
| Close Date: | August 11, 2008 |
Position Summary and Responsibilities:
- Fully accountable and responsible for the day-to-day management and operation of the business enabling departments, customer support, logistic, planning and warehouse.
Responsibilities include:
- Help drive company's business growth by providing efficient, effective and reliable support services to he sales team and customers in accordance with the set KPIs and Performance Management.
- Implement and Manage a effective workflow to ensure the integration and cohesiveness of the customer support/logistic/planning & warehouse functions with proper internal controls.
- Effective & accurate stock forecasting and planning to ensure sustainable stocking leave in line with regional supply chain management policy and direction to meet customers' demand and promised service level.
- Help improve working capital
- Improve turnaround time of orders
- Play a pivotal role in ensuring the sustainability of service level and harmonious coordination with customers/sales & service team and regional supply chain to achieve common business objectives.
- Jointly responsible for key accounts management on reliable stock forecasting /planning & superior delivery/customer services.
- Distributor/supply/contract management - Best Business Practice.
- Lead role to assist in implementing a localized performance driven CRM system.
- Lead role to assist Management in setting up a Telesales/Marketing Service department.
Qualifications Include:
- Tertiary education or professional qualification in business studies, business administration, commerce or marketing.
- 10 years working experience in MNC manufacturing or trading environment in various business supporting roles in customer service, logistics/planning, distribution management, business trends analysis with proven track records.
- 3 years in managerial position with good communication skills and abilities at all levels.
- Strong team player, good leadership qualities, strong analytical skills and good business acumen.
- Able to work and perform under tight datelines and necessary work pressure.
- Physically healthy, outgoing and pleasant looking.
- Able to travel locally and regionally as and when deem necessary for business visit and meeting.
- Can speak and write good and fluent English is mandatory. Can speak and write good Bahasa & local dialects and mandarin will be an added advantage.
Contact: hr@esabasia.com |
